Home Technologies Cloud computing / Data centre Salesforce Debuts Slack Innovations to Drive Enterprise Productivity
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Salesforce Debuts Slack Innovations to Drive Enterprise Productivity

Salesforce has announced a series of new Slack innovations that enable organizations to bring their company knowledge, data, agents, apps, and automation into one agent-powered work operating system.

In one conversational interface, teams can work alongside agents with purpose-built AI, unifying data across Slack and Salesforce.

  • Agentforce in Slack: With a new user interface (UI) for agents, teams can now talk to their data, surface insights, and take action on tasks in Slack with Salesforce’s Agentforce Agents.
  • Third-party AI agents: AI agents and assistants from partners like Adobe, Anthropic, Cohere, Perplexity, and more can be deployed in the same trusted, secure environment in Slack.
  • Salesforce channels: A new type of channel that connects Salesforce CRM records to channel-based conversations in Slack gives teams a comprehensive space to collaborate on every account and opportunity, increasing alignment to move work forward. Coming soon, Salesforce channels will be embedded in the Salesforce user interface.

New enhancements in Slack also include purpose-built AI functionality across search and automation as well as new solutions-based templates to unlock productivity for every use case and line of business.

  • New Slack AI features: Enhanced capabilities like huddle notes, simplified automation, and improved search allow teams to work smarter, faster, and with greater focus.
  • Slack templates: Collections of ready-to-use templated channels, canvases, lists, and automated workflows make work in any department and for any task faster and more productive.
  • Why it matters: Work is broken. Desk workers report spending 41% of their day on tasks they consider low-value, nearly half aren’t able to find the information they need to do their jobs, and there are more apps and disconnected work than ever before. Simply adding AI, with even more apps, into an already inefficient work system will only magnify these challenges. Teams need a better, more efficient way to work together – where agents become teammates, AI is purpose-built and intuitive, and customer data integrates into a single work operating system.
  • Go deeper: Teams are improving their productivity by as much as 47% by anchoring their work in Slack’s agent-powered work operating system. With the innovations announced today, customers can centralize everything they need to get work done more efficiently.

Slack’s agent-powered work operating system is redefining what it means to work smarter, not just differently. We’ve moved beyond collaboration; every day, millions of teams are leveraging purpose-built AI, with customer data, automation, and now agents seamlessly integrated into the flow of work. This isn’t just about getting work done. It’s about unlocking new productivity levels to drive results and move business forward for every team and department. In today’s increasingly complex work environment, true productivity requires a work operating system built for the future of work – and that is Slack,” said, Denise Dresser, CEO, Slack.

Every employee at RTL has a task or process that generative AI can help with, which is why Slack AI has been crucial for helping our teams get work done more efficiently. For example, we are expecting to save 16,000 hours this year with the ability to catch up on conversations and get daily recaps. We look forward to seeing generative AI become even more ingrained into the way we collaborate in Slack and are sure that we’ll drive even more productivity than ever before,” commented, Frank Penning, CIO, RTL.

With Slack AI, the Anaplan sales team can easily stay up-to-date in account channels and find the information they need, right when they need it — saving thousands of hours annually across the team,” said, Bill Schuh, Chief Revenue Officer, Anaplan.

We’re excited that Slack users will soon be able to leverage Cohere’s frontier enterprise-grade AI models directly within the platform to enhance their work. Whether it’s sourcing information, drafting content, or summarizing documents, Cohere’s highly secure AI technology within Slack enables businesses to supercharge productivity and efficiency with their workforce. We look forward to this collaboration helping customers transform their work,” commented, Saurabh Baji, SVP of Engineering, Cohere.

The ability for teams to work together efficiently, with conversations grounded in customer data, is a game changer and an incredible advantage for our business. By being able to stay better aligned around the customer, our teams will be able to deliver more value for customers,” explained, Ariel Sakin, VP of Corporate Information Systems, Snyk.

Salesforce channels bring customer data closer to decision points. Our Salesforce account teams can now access Salesforce customer data – across deals, cases, and projects – at their fingertips, streamlining their workflow, improving efficiency and helping our distributed teams deliver for our clients more effectively,” said, Stephanie Sadowski, Sr. Managing Director and Lead, Accenture Salesforce Business Group.

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