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73% of Enterprise CX Leaders Prefer Hybrid AI and Human Customer Service Models, Liveops Research Reveals

Liveops, a leader in flexible customer experience solutions, today released its 2026 AI Maturity Benchmark for Customer Experience, a new global research report showing...

ByDTC NewsMay 13, 2026

Enterprise Technologies

Five CX shifts shaping 2026

Zendesk has released its 2026 Customer Experience (CX) Trends report, pointing to contextual intelligence—the real-time combination of AI, data and human understanding—as the...

ByDTC NewsJanuary 20, 2026

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The $600 billion wake-up call: New Splunk research reveals downtime is a systemic business crisis

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AI-driven traceability platforms reshape Indian Pharma’s push for global compliance

CX

73% of Enterprise CX Leaders Prefer Hybrid AI and Human Customer Service Models, Liveops Research Reveals

Five CX shifts shaping 2026

Recent Posts

88% of Indian mid-market IT leaders say managing AI complexity has increased their team’s workload: Freshworks study

Gartner says applying uniform governance across AI agents will lead to enterprise AI agent failure

New JFrog Report Warns: AI Governance Fails as Software Supply Chain Attacks Hit Record Highs

77% of organisations in India suffered at least one identity breach in the past year: Sophos research

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