Tech Mahindra, a leading global provider of technology consulting and digital solutions to enterprises across industries, and LivePerson, Inc., the enterprise leader in digital customer conversations, announced a partnership to transform customer engagement in the financial services and HLS (Healthcare and Life Sciences) industries. The partnership underscores the two organizations’ joint commitment to driving digital transformation and elevating customer experience powered by artificial intelligence (AI).
The partnership will address the unique challenges and opportunities within the financial services and HLS sectors by combining LivePerson’s cutting-edge conversational platform and AI technology with Tech Mahindra Business Process Services’ (BPS) extensive domain expertise. It will provide personalized customer experiences through recommendations and ensure the security of sensitive data with high compliance standards. The partnership will boost operational efficiency by automating administrative tasks, enabling the workforce to focus on more complex issues.
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “Our partnership with LivePerson will provide the financial services and HLS (Healthcare and Life Sciences) industries with a significant leap forward in customer engagement powered by artificial intelligence. Leveraging LivePerson’s conversational platform and AI technology along with our deep domain expertise allows us to enable organizations to scale at speed, drive digital innovation, improve operational efficiency, and deliver superior outcomes for their customers and patients.”
L&T Technology Services Limited (LTTS) is a listed subsidiary of Larsen & Toubro Limited focused on Engineering and R&D (ER&D) services. The company offers consultancy, design, development and testing services across the product and process development life cycle.
Its customer base includes 69 Fortune 500 companies and 57 of the world’s top ER&D companies, across industrial products, medical devices, transportation, telecom & hi-tech, and the process industries. Headquartered in India, we have over 23,550 employees spread across 22 global design centers, 30 global sales offices and 108 innovation labs as of June 30, 2024.
