customer experience
AI Hasn’t Saved Miserable CX Teams After All
AI was supposed to make customer experience faster, easier, and more efficient. But for many B2B teams, it’s doing the exact opposite. That’s...
Five CX shifts shaping 2026
Zendesk has released its 2026 Customer Experience (CX) Trends report, pointing to contextual intelligence—the real-time combination of AI, data and human understanding—as the...
Sonata and Qualtrics Partner to Reinvent Customer Experience for Enterprise
Sonata Software, an enabler in Modernisation Engineering, has announced a partnership with Qualtrics the leader and creator of the Experience Management (XM) category,...
Ericsson, Jio deliver exceptional customer experience at the Maha Kumbh 2025
Ericsson and Jio Infocomm Ltd (Jio) announced that the Jio True 5G Standalone (SA) network delivered exceptional customer experience amidst record-breaking participation at...
Tata Play Partners with Salesforce to Drive AI-Powered Customer Experience
Salesforce, the #1 CRM, has announced a strategic collaboration with Tata Play, India’s leading Direct-to-Home and content distribution Company, to accelerate relevant and...
HDBFS selects Autonom8 to elevate customer experience
Autonom8, a provider of GenAI-enabled automation solutions provider, has announced a strategic partnership with HDB Financial Services (HDBFS), a leading NBFC in India....
